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Help & FAQ

Concise and straightforward answers to common questions. This page offers a quick and efficient self-service resource, enabling you to find information independently without needing to contact customer support directly.

Frequently Asked Questions

 Support is available 8 hours a day, 5 days a week via call or teleconference, and 24/7 through email and the support portal. 

 Implementation is quick and flexible, with ready-to-use modules and minimal setup required for most features. 

 Absolutely. CareSenz tracks donations across online, offline, recurring, anonymous, and pledge formats with full reporting. 

 Yes. It supports end-to-end event planning, including volunteer coordination, communication, scheduling, and reporting. 

 Yes. Its modular design and pay-as-you-use model make it affordable and scalable for organizations of any size. 

 CareSenz leverages enterprise-level cloud security protocols to ensure data privacy, compliance, and controlled access. 

 Yes. It integrates with Dynamics 365, Office 365, Power BI, and Azure, offering a seamless digital ecosystem. 

 You can manage case lifecycles, schedule counseling sessions, track action plans, and access a client-facing self-service portal. 

 Yes. CareSenz provides an integrated system to manage donors, volunteers, members, and community interactions in one place. 

 Through event tools, communication dashboards, and AI-powered insights that help tailor interactions and expand outreach. 

 A digital NPO leverages technology to manage operations, engage communities, and deliver services more efficiently and effectively. 

 CareSenz centralizes volunteer records, matches volunteers to tasks based on skills and availability, and automates scheduling. 

 It offers donor tracking, profile insights, engagement history, email campaigns, and a self-service portal for donation updates. 

Ideally within 48 hours. CareSenz automates thank-you emails and receipts, ensuring timely donor acknowledgment. 

 Yes. Overdoing it can feel impersonal. CareSenz helps track communication history to balance recognition with meaningful engagement. 

Tasks like donor follow-ups, volunteer scheduling, case tracking, and event reminders can be automated to save time and reduce errors. 

 It helps personalize messages, create reports, generate campaign content, and improve decision-making with data-driven insights. 

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    About Us

    Total eBiz Solutions (TeBS) is a trusted technology partner for your digital transformation journey. At TeBS, we take pride in providing innovative technology solutions to differentiate your business with competition.

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